Practice Management

Practice Manager - Operations Mrs Michele Cain (f)
Practice Manager- Business and Finance Mrs Katie Gemmell (f)

The Practice Managers are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Managers supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

and Administration Team

Reception staff provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and signpost you to the right person, clinician or organisation depending on your health issue or query. Receptionists make most of the patient appointments with the GP's and nurses. The surgery administration team consist of administration manager, secretaries, registration and prescription clerks. They perform important tasks such as dealing with financial claims, medical reports, referrals, registering new patients,  issuing repeat prescriptions and dealing with prescription enquiries, patient records and carrying out searches and practice audits.

Karen Smith - Reception Manager (f)
Jessica Rowley - Administration Manager (f)
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