Appointments

To book your online appointment click ID. https://www.patientaccess.com/Account/Login

To book an appointment ring our main switchboard number on    0208 953 7666 option 2

FOR URGENT ON THE DAY APPOINTMENTS CALL AT 08.30am

FOR PRE-BOOKED APPOINTMENTS CALL AT 10.30AM

YOU CAN NOW PRE-BOOK 48 HOURS IN ADVANCE OR UP TO 4

WEEKS

WE NOW HAVE A NEW URGENT CARE CLINIC FOR ON THE DAY

URGENT MEDICAL PROBLEMS WHICH WILL BE TRIAGED CALL AT

8.30AM

If you feel you have a medical problem that needs to be seen on the day and it cannot wait until the next bookable appointment, the receptionist will advise you when you should attend. If, however, you feel that your condition can wait, the receptionists will be able to book you an appointment in advance FROM 10.30am. These can be booked with the doctor of choice, subject to availability and are also available from 10.30am online.

When booking an appointment we would be grateful if you could provide the receptionist with brief details of your problem so that you can be offered an appointment with an appropriate member of our team.

All appointments are 10 minutes for each patient. Please do not make the doctor run late by asking for another family member to be seen. It is not fair to other patients who have booked appointments. Double appointments are at the GP request.

Please tell us if you want someone to accompany you during an examination or a private room to discuss matters. Remember, however, that information can only be given to the patient, unless that patient has provided written permission to let us speak to someone else.

We also offer the following booked appointments outside of normal surgery hours as a commitment to providing flexibility for you:

• Extended Hours Our surgery offers telephone appointments that run outside of the practice’s normal opening hours. These are held between 18:30 until 19:30 on certain weekdays. All of these appointments are bookable in advance from 10.30am on line and by ringing from 10.30am 0208 953 7666.

• Extended Access Appointments "HUB"

   

  please click on the link for further information on extended access appointments

  https://files.acrobat.com/a/preview/842f49d0-584d-4129-8e82-5ccd29e1f0a7

  Please click on the link below for the Herts Health Extended access poster

  https://files.acrobat.com/a/preview/e9f8f3da-3167-4681-91f1-034652060c82

Telephone Consultations

We offer pre-booked telephone consultations with the doctors for patients who do not feel that they need to be seen but require some advice or wish to speak about test results or to update repeat prescriptions. These appointments can be booked in advance.

To book your online telephone appointment (one registered) click here

There are also 'on the day' telephone appointments available for advice. However, these can only be booked on the day and you would need to telephone first thing in the morning.

For more information regarding our appointments please speak to one of our receptionists

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We have a patient cancellation line (24hrs) on 0208 236 2519.

Home Visits

Home visits are for the bedridden or housebound. Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason we ask our patients to come to the practice if at all possible.

Please note that lack of transport is not sufficient reason for a doctor to be called out. Children should usually be brought to the surgery; this is in accordance with current national guidelines. However, we can visit you at home if your condition means you simply cannot attend for an appointment here at Fairbrook. Please ring before 10:30 to arrange a visit and let us know if your condition is urgent.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from reception.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - 'Sickness Certificate'

The 'Sickness Certificate' was introduced on 6 April 2010. With your employer's support, the certficate will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Medical Certificate Request forms

For the first 7 working days you self-certificate using the government self certificate form, see link below. Print and complete and hand to your employer.

HMRC Self-Certificate

Once your self-certificate has run out and you still require a further sickness certificate, Please complete the form in the link below and hand to reception.

Medical Certificate request form