We know that you don’t just need medical support during practice hours and that you may need advice at any time of day. Our new online consultation system gives you 24-hour access to a wealth of health advice, self-care tips and information on your next steps. Plus, you can submit request forms directly to us for review if you need further guidance.
Please do NOT come down to the Surgery
To prevent the spread of Coronavirus, ALL Patients Please DO NOT come down to the surgery and queue at 8.30am or 2.00pm. Please contact the surgery via telephone on 0208 953 7666, option 2, where you will be offered a telephone triage appointment. If you attend the surgery, you will be turned away and asked to telephone.
If you are attending the surgery, please use a face covering. This does not need to be a surgical mask, but could be a scarf, t-shirt, sweatshirt or towel. For more information please go to the Government website https://gov.uk and search for - how to wear and make a cloth face covering.
Staying alert and safe (social distancing) after 4th July 2020. On 23 June, the Prime Minister announced changes to lockdown measures that would apply from 4 July. Guidance on what this means can be found here.
Latest Public Health England information and advice on coronavirus
The government has now set out a plan to ease lockdown restrictions, but in a way that is safe and continues to protect our NHS.
While you should still stay at home as much as possible, some outdoor activities are now allowed as long as you are following social distancing advice. For information on what you can and cannot do, see the government's coronavirus guidance.
What to do if you think you might have coronavirus
The advice on what to do if you or someone in your household has symptoms of COVID-19 has not changed.
Stay at home if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
- a loss of, or change in, your normal sense of taste or smell.
If you have symptoms, you need to stay at home for seven days. If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.
If you live with someone who is aged 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
Read more advice about actions to take on the NHS website here. Information about COVID-19 in different languages is available in our patients and visitors section.
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Blood tests and our new Diabetic clinics 05.05.2020 - Please go to latest news.
NHS Diabetes Advice Helpline - FAQs
What it is and who is it for?
NHS Diabetes Advice is provided by NHS England and NHS Improvement in response to disruption to normal services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate advice from a team of clinical advisors.
Whether they or a member of their household have caught the virus, or routine care has been disrupted, the helpline can provide clinical advice to help them understand how to effectively manage their diabetes.
How do patients access it?
The helpline is accessible via Diabetes UK’s support line on 0345 123 2399. It is open Monday to Friday from 9am – 6pm.
What clinical advice will the helpline provide?
NHS Diabetes Advice supports adults living with either type of diabetes who use insulin to manage their condition, and who require clinical advice on topics such as: Hyperglycaemia, Hypoglycaemia, Sick day rules and Missed injections.
However, the service is not intended to replace routine care, support paediatric patients or support pregnant patients. These patients are advised to contact their own doctor or care team.
Who are the clinical advisors?
NHS Diabetes Advice clinical advisors are volunteers. They are all health professionals with expertise in diabetes. All the advisors providing advice are clinically trained and competent.
Diabetic and Blood update
To reduce the footfall into the surgery to keep our patients and staff safe we are rearranging our blood and diabetic clinics.
Blood tests - Patients will be telephoned and asked to come to our car park. Blood tests can be carried out under our new awning.
Diabetic bloods and the initial part of the Diabetic check will be done by our HCA Cezar in full PPE. Patients will come to the carpark at their allotted time. Cezar will escort them into the surgery via the back door into Room 7 (the nearest room) and carry out the blood test and examinations.
The 2nd part of the Diabetic check will be carried out over the phone by Anna Furvoa our Advanced Nurse Practitioner. Once she has received the blood test results back Anna will phone and discuss. She will continue the last part of the Diabetic Annual review over the phone. This change to our annual reviews will reduce the amount of time our patients are in the surgery. After each patient Cezar will clean the room thoroughly before the next patient is seen.
Covid19 update 01.05.2020
We are still here for our patients.
The Practice has had to make some changes in response to the Covid emergency, we are STILL available to deal with medical concerns. All consultations are dealt with remotely via telephone and sometimes video consultations. Protective measures to ensure maximum safety to our patients and staff are applied if patients are advised to attend surgery.
We have been ringing to check on our housebound, elderly and patients whom we think might need some extra help during this time and this will continue. As well as children's vaccinations that are essential to continue, other vaccinations are still very important to have. These include Pneumococcal, Measles Mumps and Rubella and Meningitis ACWY for those teenagers going forward into universities and jobs. Our nurses have been ringing patients that fall into these categories.
We have a primary care mental health nurse who is available to talk to you and promote local services. If you feel you need some help please give us a ring. Alternatively we have put together some helplines and websites.
Wellbeing team: free confidential talking therapy and practical support www.talkwellbeing.co.uk 0300 777 0707 24/7
NHS Mental Health Apps www.nhs.uk/apps-library/category/mental-health/
www.communities1st.org.uk/covid19support Feeling lonely or isolated at this difficult time give Communities 1st a ring 0208 207 5115
Our Fairbrook team of Receptionists, Administrators, Healthcare Assistants, Nurses, Advanced Nurse Practitioners, Pharmacists and Doctors are all still working for our patients. DO NOT delay if you feel you have a medical issue that is serious and needs attention.
For any Covid symptoms use the 111 online coronavirus service or ring NHS 111
PLANNED STAFF TRAINING - THE SURGERY WILL BE CLOSED FROM 12PM ON 23.09.20
Medication Requests: To prevent the spread of Coronavirus. Please DO NOT come down to the surgery. To request your medication, please use the following methods:
Use Patient Access online services.
Download NHS App from google play or App Store.
Telephone your nominated pharmacy to make your request.
If you are unable to access the above please call 0208 953 7666.
If you attend the surgery, you will be turned away and asked to telephone.
Medical Certificate (sick note) requests:
To prevent the spread of Coronavirus. Please DO NOT come down to the surgery. To request your medical certificate (sick note), please contact the surgery on 0208 953 7666 or email your request to email@example.com
If you attend the surgery, you will be turned away and asked to telephone.
New online Services - Emis Patient Access
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online.
Emis online patient access form
(16 years and older)
If you would like to register for this online service please click on the 'Online Services Application Form' above and return it to us in person, along with a valid form of identification, for example photo ID or your passport.
Once we have verified you IN PERSON we will be able to issue you with an email which will contain
- The website address
- The Practice ID
- The patient ID
- The registration token
You will need these details to create your online account.
please click on the link for further information on extended access appointments